Frequently Asked Questions

  • How much is shipping?

    We offer free ground shipping on qualified orders. We do offer expedited forms delivery via FedEx. The cost of rush shipping varies by weight and delivery address and can be calculated in the shopping cart.

    Free shipping is available within the continental USA.

  • Can you help me with my custom design?

    Of Course! You're welcome to give us a call at 1-855-711-4467 or email us at [email protected]. We have a dedicated team of in-house graphic artists to help bring your ideas to reality.

  • I have found a lower price, can you beat?

    WOW, it's tough finding a price lower than ours. DecalStudio.Com screen prints over a quarter million promotional products every single day. That kind of volume allows us to source product and supplies at the lowest prices in the industry. We pass all these discounts directly to our customers. If you have found a company that can deliver cheaper and quicker then we can, we definitely would like to know. We do offer a lowest price guarantee, if you find a cheaper price elsewhere we will beat it!

  • How much will my custom printed products cost?

    Our online design studio will generate a live quote for you based on the style, quantity, and the artwork you upload. If you need assistance pricing something you cannot find on our website feel free to reach out to our sales team.

  • Are there any minimum order requirements?

    That depends on what you are ordering. Some of our products, for example, Can Coolers have no minimum were as others like Lanyards do. Our website has been designed to let you chose what is currently available.

  • How will my artwork/design be positioned on my order?

    Your order will be positioned exactly as you design it on our online studio. If you have more complex requirements then give us a call and our sales team will be more than happy to help.

  • What happens after my order is placed?

    When your order is placed you will receive an order confirmation. As your order progresses through the production phases you will be notified by email. When you order is completed and shipped you will get an email confirming the order has shipped along with a tracking number.

  • When will I get my customized products?

    Most of our products are delivered within 2 weeks from the time you place your order to the time it takes to arrive at your door. We do offer rush service and also offer multiple rush shipping services. If you’re in a hurry and need your order quick be sure to select one of our rush options. Give our sales team a call at 1-855-711-4467 to make sure we can meet your deadline.